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Policy

SHIPMENT POLICY

Once you agree with the finished garment, we will ship it to your address by Hoi An’s Dai Nam Postal Service, which is reliable and trustworthy. Reviews for this company can also be seen on Trip Advisor.

The tracking number will be sent via email once your package is shipped. We are always willing to support you with any requests and questions.

There are 4 shipping methods with different price and delivery time so that you can review to choose option which suits your needs.

  • Airmail : 3-4 weeks
  • Eco Ex : 15 days
  • Express : 5-7 days
  • Seamail : 3-4 months

Our policy is :

  • For insurance: Minimum 10 USD, 2% of value of goods if value is over 1000 USD.
  • For Remote Areas Surcharge: 30 USD
  • Maximum weight: 30 kg
  • Maximum length: 1.5 m
  • Maximum size: ( 2 Width + 2 Height + 1 Length) = under 3 m
  • Volume Weight for Eco Ex & Express: Length * Width * Height = Maximum 5 m

You should not have to pay any Custom fees

PAYMENT POLICY

Deposit

We ask you to pay a deposit equivalent to 70% of the cost. Once the garment is ready, we will send you the photo for your approval. If you are satisfied, we ask you to pay the remaining balance and we will ship the garment to you.

Payment method

Calantha allows you to make the payment using various methods as follows:

  • PayPal
  • Western Union
  • Transfer