All Calantha garments are made by highly skilled and experienced tailors under strict quality control to provide you with a perfect garment. In rare occasions, your product may be have damage – that is why we create Warranty Policy
The damage under the warranty includes:
- Faded color
- Unstitching
- Shrinking
- Bubbling
- Wrong fit
Period of warranty
- 12 months for manufacturing and fabric faults
- 7 days for wrong fit
- Warranty applies only products purchased from Calantha for these periods from the date of receiving the garment
How it work
If the garment requires only a few adjustments in order to perfect, take it to a local tailor:
- Send us the photo of your issue
- If we recognize it’s defective product within the warranty period, we will ask you to take the item to a local tailor for a quote to repair (an invoice and a short description of the adjustments)
- If we see the quote is comparative to our labour costs, we will cover the cost
- If the alteration cost is too high, we will ask you to send it back to us:
- You pay to send it to us
- We fix it free of charge
- We cover the cost of shipping back to you (Airmail)
On the rare occasion that your garment can not be altered, we will remake it for you:
- Send us the photos of your issue
- After verifying your case, we will ask you to confirm everything for remaking the garment
- We proceed to do a remake of the garment
- The garment is ready, we will send you the photo for your approval
- Once you send us the go ahead, we will ship the new garment to you.
If there is any issue with your order, please contact us info@calanthatailor.com to solve it right away!!!
